Building autonomous AI agents. Notes from the team building Gravity. AI workflows, the future of recurring work, and what we learn along the way.
Yes, an AI agent can turn a finished podcast episode into a complete set of show notes. Hand it the transcript, or the audio with timestamps, and it returns a tight episode summary, timestamped chapters, key…
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Yes, an AI agent can analyze NPS survey responses end to end. It computes the score and splits respondents into promoters, passives, and detractors, then reads every open-text comment, groups the verbatims into…
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Yes, an AI agent can manage a content calendar end to end: tracking every planned piece and its status, owner, and deadline across the tools the calendar lives in, flagging any upcoming week with no draft, chasing…
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An AI agent can monitor churn risk by watching the signals that precede a cancellation across every system they appear in, scoring each account, and surfacing the ones trending toward churn early enough to act. It is…
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The right way to buy an AI agent platform in 2026 is to start from the job you want done, score every vendor on the same short list of criteria, and prove it with a small paid pilot before you sign anything. This…
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SaaS teams run on recurring work: onboarding new accounts, watching usage for churn signals, triaging tickets, chasing failed payments, and turning product data into reports. AI agents are built for exactly this…
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Secrets rotation is the practice of replacing an AI agent's credentials, the API keys and tokens it uses to reach models, tools, and data, with fresh ones on a schedule, and retiring the old ones. It sounds like…
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PII redaction for an AI agent is the discipline of finding personal data in everything the agent touches and stripping or masking it before it reaches a place where it should not live: the model prompt, an outbound…
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A compliance audit for an AI agent asks one blunt question over and over: can you prove it? Not "do you have access controls" but "show me who could reach this agent last quarter." Not "do you handle data carefully"…
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Sierra is one of the most credible names in enterprise customer experience AI as of 2026. It was founded in 2023 by Bret Taylor, a former co-CEO of Salesforce and chair of the OpenAI board, and Clay Bavor, a former…
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MultiOn is one of the more ambitious web-action agent products to come out of the recent wave. Founded by Div Garg and Naman Garg, it set out to give developers an Agent API that takes real actions on the web:…
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Decagon is one of the more credible AI customer-support products shipping in 2026. It was founded in 2023 by Jesse Zhang and Ashwin Sreenivas, and it builds AI support agents that resolve customer issues for…
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Cognosys is a capable autonomous agent for web research and task automation, aimed at individuals and prosumers. You can set up agents that run research, generate reports and summaries, schedule recurring runs, and…
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Cognigy is one of the most capable enterprise conversational-AI platforms shipping in 2026. Built in Germany, its product, Cognigy.AI, is designed for contact centers and covers both voice and chat, with a low-code…
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Bland AI is one of the strongest AI voice products shipping in 2026. It is a developer platform for building automated phone-calling agents: voice agents that make and receive real phone calls for sales, support,…
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Bardeen is one of the most capable no-code browser automation tools shipping in 2026. It started as a popular Chrome extension for scraping web pages and running "playbooks" across the apps you already use, with a…
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Ada is one of the more mature customer-service automation platforms shipping in 2026. Founded in Toronto in 2016 by Mike Murchison and David Hariri, it was an early mover in this category, and that head start shows…
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Customer support is the function where AI agents have moved fastest from demo to production. By 2026 the market has split into a few clear shapes: enterprise CX platforms that resolve tickets end to end, AI layers…
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The AI agent market grew loud in 2023 and 2024, with new frameworks, labs, and startups announcing roughly every week. By 2026 the noise has started to resolve into structure. Some of the most-hyped names have been…
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Yes, an AI agent can monitor Segment event traffic for you: watching event volume by source and event name, detecting unexpected drops, spikes, or missing events, catching tracking-plan and schema violations such as…
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Yes, an AI agent can track quarterly OKRs end to end: pulling each key result's current value from its source, computing progress and pace against the target, flagging the key results that are falling behind,…
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Yes, an AI agent can run PandaDoc proposal follow-up end to end: it watches each proposal for status changes and open events through the PandaDoc API, sends timed and context-aware follow-ups, alerts the rep the…
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Yes, an AI agent can triage your Outlook inbox: reading each incoming message, classifying it by sender, topic, and intent, then prioritizing what needs a reply, routing it to the right folder or category, and…
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Yes, an AI agent can draft your monthly investor update: pulling the recurring metrics from their sources, assembling the standard sections, and writing the narrative in your voice from a template, while flagging…
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Yes, an AI agent can run the Gusto onboarding flow for each new hire: when someone is added, the agent opens the onboarding checklist, chases the missing documents and signatures, reminds managers to provision…
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Yes, an AI agent can track DocuSign contracts end to end: monitoring each envelope's status, chasing signers who have not signed, alerting you when an agreement stalls or a deadline approaches, logging completed…
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Yes, an AI agent can turn a Datadog alert into a usable incident summary: when a monitor or incident fires, the agent pulls the triggering alert, the relevant metrics around the event window, and the related log…
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An AI agent can take board meeting prep from a multi-day scramble down to a reviewable draft. It gathers the recurring inputs that go into every deck, financials, KPIs, pipeline, hiring, and product progress, from…
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Yes, an AI agent can watch an Amplitude conversion funnel for you: pulling step-by-step conversion rates through the Amplitude API, comparing each step against its recent baseline, and alerting the right owner the…
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To share an AI agent with your team, give most people run access and reserve edit access for one or two owners; run the agent on a shared team plan so billing is centralized and attributed per run; and keep a shared…
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